Learn how to set up your therapist account on the system. This will allow you to update and change your availability, reschedule sessions and customise your details.
First of all, we know it looks intimidating – it’s really not. There are only 2 tabs that you need to click. Here we are going to explain everything.
Make sure to have sound on
We have a limited admin support staff. Before emailing us, please ensure you have checked these questions. Only if you still can’t find an answer to your question, send an email to support@heatherwellbeing.com
You can check by going to our book page then find your profile and see if all times are correct.
If you can’t find your profile you likely havent enabled the button which can be found on ‘Manage’—> Service Provider–>Click on your name–>’Display provider on booking page’and then you will appear on the booking page.
This happens when your link expires, your username still works, just go to heathertherapy.secure.simplybook.it type in your username and the password: test (just the word test) and you should be logged in. Make sure to go into the ‘Welcome’ tab and then click ‘change password’ for a more secure password.
If you have set your password, you will now have to go to heathertherapy.secure.simplybook.it enter your password and username to log in.
If the link in your email hasn’t expired you can click that and reset it, if it has expired then send a quick message to martin@heatherwellbeing.com to get it reset in no time.
Go to ‘Time Settings’ on the left-hand menu, then click ‘Providers Schedule’. Deselect all times that you are not available to work with clients.
Go to ‘Time Settings’ on the left-hand menu, then click ‘Providers Schedule’. Deselect all times that you are not available to work with clients.
If you scroll down from the section with sliders you will be able to see ‘show advanced settings’ click that. Please note that the last ticked box will be +1 hour (if you want to stop working at 8PM then make sure the last box ticked is 7PM)
This setting does not apply to you, we only have 1 service so just ignore that.
Keep this setting at 1 please, and ignore it came with the software.
Keep this setting at 1 please, and ignore it came with the software. If this is more than 1 you will start getting bookings at the same timeslot.
Nope, you don’t have to. You can leave those blank, as long as you have your contact details and schedule set you will start getting bookings.
Nope, you don’t have to. You can leave those blank, as long as you have your contact details, schedule set and have enabled ‘display provider on the booking page’ you will start getting bookings.
But it would be nice to have
Once your profile is finished, schedule set, then enable this and you will be displayed and people will be able to book the times you have provided.
It works in 2 ways:
Clients can book by time where every therapists available times get compiled into one calendar and if they pick a time let’s say 6PM, and 10 therapists are available at that time so the programme will choose one at random.
Or people can find your profile click on your individual schedule to book a time.
You will receive an email and SMS message with information about the booking, and you will receive a reminder 2 hours before the session
If you are having trouble logging in or have any questions please email: martin@heatherwellbeing.com